PAIA & POPIA Manual

This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (PAIA) and addresses the requirements of the Protection of Personal Information Act, 2013 (POPIA). AGILEGYPSY LABS (PTY) LTD (“the Company”) is a software studio providing engineering services — AI development, custom AI solutions, Web2/3 development, and cloud architecture — and operating its own software products under registered trading names.

This Manual applies to the Company as the private body, including all of its trading names, brands, products, and websites, whether existing now or introduced in the future. Where a brand publishes its own product-specific privacy policy, that policy supplements — and does not replace — this Manual.

The Company also holds additional registered domains (including designedbio.co.za and jobzi.co.za, among others) that are currently unutilised or in development. This Manual applies to any service the Company operates on those domains from time to time.

The Guide on how to use PAIA (Section 10 of the Act) is developed, updated, and made available by the Information Regulator, which took over the PAIA functions previously performed by the South African Human Rights Commission with effect from 30 June 2021. The Guide is available in all official languages (and braille) from the Regulator's website.

The following records are available on our website without having to request access in terms of PAIA:

• Terms of Service
• Privacy Policy
• Pricing and engagement information
• Marketing and promotional materials

The Company retains records in accordance with the following legislation (where applicable):

• Basic Conditions of Employment Act No. 75 of 1997
• Companies Act No. 71 of 2008
• Compensation for Occupational Injuries and Diseases Act No. 130 of 1993
• Consumer Protection Act No. 68 of 2008
• Electronic Communications and Transactions Act No. 25 of 2002
• Employment Equity Act No. 55 of 1998
• Income Tax Act No. 58 of 1962
• Labour Relations Act No. 66 of 1995
• Tax Administration Act No. 28 of 2011
• Value Added Tax Act No. 89 of 1991

Access to the following records must be requested according to the access procedures set out in PAIA. Please note that recording a category does not imply that a request for access will be granted. Access is subject to the grounds of refusal listed in PAIA.

1. 1.
   Form of Request: Use the prescribed PAIA Form 2 (available from the Information Regulator at inforegulator.org.za) and submit it to the Information Officer by email.
2. 2.
   Information Required: The form must identify the record requested, confirm your identity, specify the form of access required, and include your postal or email address.
3. 3.
   Right to Access: State the right you seek to exercise or protect, and provide a clear explanation of why the requested record is required for the exercise or protection of that right.
4. 4.
   Fees: A request fee (currently R140 for private bodies as prescribed under the PAIA Regulations, 2021) must be paid before the request is processed. If access is granted, an additional access fee is payable for reproduction, search, and preparation. Fee waivers are available in terms of PAIA.

Submit requests to: john@agilegypsy.com with subject line: “PAIA Access Request”.

Access to records may be refused on the grounds set out in PAIA Chapters 4 and 5, including but not limited to:

• Records containing personal information of a third party who has not consented to disclosure (Section 63).
• Records that are privileged from production in legal proceedings (Section 67).
• Records containing trade secrets or commercially sensitive information (Section 64).
• Records requested for purposes not relating to the exercise or protection of rights (Section 9).

This Manual is available for inspection free of charge at the Company's physical address (125 Benoni Road, Rynfield AH, Benoni, 1501), upon request from the Information Officer at john@agilegypsy.com, and on this website at agilegypsy.com/legal/paia-manual.